Privacy Policy

1. Scope

This Policy applies to KaariWorks websites, product interfaces, applications, communications and related services that link to this Policy (collectively, the “Services”).

KaariWorks is designed for businesses in the built-world ecosystem, including building materials, interior products and furniture businesses, and may process information relating to their employees, channel partners, customers, projects, sites and other ecosystem participants.

2. Information We Collect

The information we collect depends on how you interact with KaariWorks.

3. How We Use Information

We may use information for purposes such as:

• Providing, operating, maintaining and improving the Services.
• Creating and administering accounts and access permissions.
• Processing transactions, requests, support cases and other business workflows.
• Connecting information across configured business systems and workflows.
• Providing analytics, reporting, recommendations and operational insights.
• Communicating with customers and users about the Services, including service notices and support.
• Detecting, preventing and investigating security incidents, fraud, abuse and misuse.
• Complying with applicable law, contractual obligations and lawful requests.
• Developing, testing and improving our products, subject to applicable law and contractual commitments.

We seek to use information only for legitimate and relevant purposes and to limit access according to role, permissions and business requirements.

4. AI & Automated Processing

KaariWorks uses AI and automation to help understand information, answer questions, generate or recommend content, classify requests, summarise conversations, identify patterns and assist business workflows.

Depending on the Service and customer configuration, AI may process information supplied through connected systems, documents, conversations, tickets, product information or other business data.

KaariWorks does not intend to use personal information for unrelated purposes merely because it is technically available to an integrated system.

5. Sharing & Disclosure

We may share information in the following circumstances:

• Service providers: With vendors that provide hosting, infrastructure, communications, analytics, security, AI, support or other services on our behalf.
• Customer-directed integrations: With third-party systems or platforms that a customer chooses to connect to KaariWorks.
• Legal and safety requirements: Where disclosure is required by law or reasonably necessary to protect rights, safety, security or the integrity of our Services.
• Business transactions: In connection with a merger, acquisition, financing, restructuring, sale of assets or similar transaction, subject to appropriate safeguards.

We do not sell personal information as a standalone commercial product. We also do not share personal information with third parties for their independent marketing purposes unless permitted by law and, where required, with the appropriate consent.

6. Business Customer Data

KaariWorks may act as a service provider or processor for business customers. In such cases, the customer controls the business data submitted to the platform and determines how it is used within the configured workflows.

For example, a customer may use KaariWorks to manage distributor, dealer, retailer, contractor, architect, interior designer, project, order, support or loyalty information. The customer is generally responsible for ensuring that it has an appropriate legal basis, notices, permissions and instructions for the information it provides to KaariWorks.

If you have a question about personal information that a KaariWorks customer controls, we may direct you to that customer because it may be the appropriate organisation to respond to your request.

7. Cookies & Similar Technologies

Our websites and Services may use cookies, local storage, pixels, logs and similar technologies to provide core functionality, remember preferences, maintain security, understand usage and improve the experience.

Where required, we will provide appropriate choices or consent mechanisms for non-essential cookies and similar technologies. You can also manage cookies through your browser settings, although disabling certain technologies may affect functionality.

8. Security

We use reasonable technical and organisational safeguards designed to protect information against unauthorised access, alteration, disclosure, loss and misuse. Depending on the Service, safeguards may include access controls, authentication, encryption, logging, monitoring, backups and operational controls.

No internet-based service can guarantee absolute security. We encourage users and customers to use strong credentials, protect access tokens and promptly report suspected security incidents.

9. Retention

We retain information for as long as reasonably necessary for the purposes described in this Policy, to provide the Services, meet contractual and legal obligations, resolve disputes, maintain security, enforce agreements and protect our rights.

Retention periods may differ by information type, customer configuration, legal requirement and contractual terms. When information is no longer required, we may delete, anonymise or securely dispose of it, subject to applicable retention obligations.

10. Your Rights & Choices

Depending on where you live and the applicable law, you may have rights concerning your personal information, which can include the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of information in certain circumstances.
• Object to or restrict certain processing.
• Request portability of certain information.
• Withdraw consent where processing is based on consent.
• Raise a complaint with a relevant data protection authority.

To exercise an applicable right, contact us using the details below. We may need to verify your identity and may need to coordinate with the KaariWorks customer that controls the relevant data.

11. Children

Our Services are intended for business and professional use and are not directed to children. We do not knowingly collect personal information from children where prohibited by applicable law. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

12. International Transfers

KaariWorks and its service providers may process information in countries other than the country where you live. Where required by applicable law, we use appropriate safeguards for international transfers and processing.

The specific locations and transfer mechanisms may depend on the Services, infrastructure, connected systems and customer configuration.

13. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, technology, legal requirements or business practices. When changes are material, we will take reasonable steps to provide appropriate notice. The “Effective” date at the top of this page indicates when the current version became effective.

14. Contact Us

If you have questions about this Privacy Policy, want to exercise a privacy right, or wish to report a privacy concern, please contact us:

This Privacy Policy is intended as a general privacy notice and should be reviewed by qualified legal counsel before publication to confirm the applicable legal requirements, contractual roles, jurisdictions, data-processing arrangements and contact details for your organisation.